• Get Answers: General FAQ On eConnect Email
• Get Answers: Pricing FAQ On eConnect Email
• Get Answers: Billing FAQ On eConnect Email

Who can use eConnect Email?

eConnect Email is for everyone who would like to promote their company's products and services and build customer relationships through permission-based email marketing.

Do I need to install anything to access eConnect Email?

There are no special requirements or set up needed to access eConnect Email. eConnect Email is a web-based system and the only thing that you need to access eConnect Email is a JavaScript-enabled web browser and an internet connection. Once you have signed up with an account, we will email you your password and you can start preparing your lists and sending your campaigns.

I don’t have a mailing list yet. Can I use eConnect Email?

Absolutely... You can choose to start off with a Free Account and start building your subscriber base.  Another option would be to subscribe to one of our Monthly Fixed Plans, which starts at $19.95 per month or you can choose to sign up with our Pay As You Send plan, which starts at $35.00 and has no expiration date on the credits purchased.

If you are thinking of purchasing or renting lists and using eConnect Email to send out your campaign, the answer is NO.  eConnect Email only allows permission-based email marketing.

How long between when I sign up and when I'm able to send out an e-mail campaign?

If you sign up for one of our Pay As You Send plans, you can start sending your campaigns immediately after you set up your subscriber lists.

If you sign up to one of our Monthly Plans, it will depend on whether you choose to activate your account immediately, or to start the following month. If you choose immediately, you will be able to start sending your campaigns immeditely. However, if you choose to have you account activated the following month you will only be able to do start sending campaigns the first day of the new billing cycle (1st of each month).

What do I get as a paid account holder?

You will have access to eConnect Email's features and you can send your campaign to your subscribers based on the plan that you have subscribed to. On top of that, you will have unlimted server space to store your image files.

Will my lists be shared with anyone?

No. We will never share, sell or rent any of our customer's lists to anyone. For more information review our privacy policy which covers how we handle our customer's lists.

Can I use my own email address when sending campaigns?

Yes, and we encourage you to do so to retain your branding.

Which methods of authentication do you support and provide?

We support and provide the following authentication:

• SPF
• Sender ID
• Domain Key
• DKIM

Do you provide a dedicated IP for each type of message stream?

Yes, we do. All transactional emails and campaign emails are running on a separate dedicated IP address.

Do you match forward and reverse lookups for your IPs?

Yes, we do.

I would like to have my own server, domain name and IP address, can you provide me with that?

Yes, we can provide you with your own servers (you need a minimum of 2 servers), domain and IP addresses (you will need a few of them). There will be a one time setup fee and a recurring monthly fee.   Please contact our sales team to find out more.

Why can’t I use a purchased list if the seller has proof of permission from subscribers?

Would you give your email address to a company and allow them to sell it to others, when all you get in return is spam? If your answer is "No", it is likely that others on these permission-based lists feel the same way.

Do you provide email addresses for sale or rent?

No, we do not and will never provide email addresses for sale or rent. Our Anti-Spam policy prohibits the use of purchased or rented lists on our system.

Does your mail server ever get blacklisted?

Frankly, all email servers will experience blacklisting. But we monitor our mail servers on a daily basis and will get our servers delisted should we ever be blacklisted. At the same time, we will block the affected mail server and reroute all sending activities to our other servers.